Now Hiring - Call Center Representative in Edgewood, MD

Responsibilities:

• Telephone and Mail: Utilizing telephone servicing and mail correspondence skills provides courteous and personal assistance to members’ requests • Analyze the members' needs, match those needs to credit Union products and services and promote the benefits of those services • Discuss the use of automated services to new and existing members in support of member education • Open new accounts, perform corrections or revisions to existing accounts, and complete applications for automated services and investment accounts • Member Service: Answer members’ questions; resolve both financial and non-financial account discrepancies. Accept and process account transactions, i.e.; deposits, withdrawals, and transfers • Increase and promote loan account volumes by cross-selling loan products to existing and prospective members • Receive and respond to inquiries on VISA products, and perform VISA line increase interviews. Respond to inquiries concerning mortgages, i.e.; types of mortgage loans, associated rates, and financing methods • Handle account inquiries on delinquent accounts, in accordance with collection standards and procedures • Handle member inquiries concerning Payroll/Direct Deposit. Provide detailed and knowledgeable information to members on all Credit Union promotions and special account offerings • Loan Service: Interview loan applicants, review loan histories, and recommend suitable loan products

Desired Background/Skills:

• High School education or equivalent • 1 to 2 years financial savings and loan sales background • Telephone customer service and interviewing experience

Other Information:

Hours: • 8:00am-8:00pm Working at CoWorx means you are eligible to receive: • Health, Dental, and Vision coverage • 401(k) • Disability and Life Insurance • Critical Illness with Cancer Benefits • Behavioral Health • Accidental Insurance • And more! Plus, working at CoWorx always means weekly on-time pay checks, our employee referral program; peak season pay rates, raffles, contests, awards, a top-notch safety team dedicated to your well-being, and experienced team members here to support you on your employment journey. Don’t miss out on this exciting opportunity to join a hard-working, supportive team - apply with us today to get started! #CB #INDT3 #ZIP